澳大利亚一家医院网络中所有员工电子邮件的成本分析 (CASH研究)
Arthur Samoylovich1, Adam J Frankel2
1Princess Alexandra Hospital, Woolloongabba, Queensland, Australia.
ANZ journal of surgery
|February 3, 2026
概括
减少医疗保健中的全员电子邮件 (ASE) 可以节省数百万美元. 这项研究量化了ASE的使用和成本,揭示了对医院和医疗服务的重大财务影响.
科学领域:
- 医疗保健沟通策略 医疗保健沟通策略
- 医疗信息学 医疗信息学
- 医学中的组织沟通.
背景情况:
- 电子邮件已成为工作场所的主要沟通方式,包括医疗保健.
- 全员工电子邮件 (ASE) 在医疗保健环境中广播信息的实用性被低估了.
- 这项研究旨在量化公共医院及其相关医院和卫生服务 (HHS) 中的ASE使用情况.
研究的目的:
- 在医疗保健环境中量化全体员工电子邮件 (ASE) 的数量和特征.
- 估计与员工阅读ASE相关的时间和财务成本.
- 为优化医院电子邮件通信提供一个证据基础.
主要方法:
- 对所有员工的电子邮件 (ASE) 进行了一年的审计.
- 分析了电子邮件的数量,字数和可读性 (弗莱什-金凯德等级).
- 时间和工资成本的估计是基于随机选择的员工阅读参考文本的时间.
主要成果:
- 确定了506个ASE,平均长度为622个单词.
- 中位数可读性得分是Flesch-Kincaid等级的8.9.
- 阅读ASE的估计年薪成本在医院层面为34万澳元至1340万澳元,在HHS层面为820万澳元至3170万澳元.
结论:
- 减少ASE的数量可能会为医疗机构带来巨大的经济节约.
- 这些节省可以重新分配给患者护理,手术和员工福利.
- 需要进一步的研究来了解ASE的影响,并优化其在医疗保健中的使用.
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