在儿童保护服务工作人员中,客户暴力和情绪健康
1Florida State University, College of Social Work.
概括
客户暴力,包括大喊大叫和威胁,严重损害了儿童保护服务工作人员的情感健康,增加了压力和倦怠. 工作场所的支持可以减轻这些负面影响.
科学领域:
- 社会工作 社会工作 社会工作
- 职业健康心理学 职业健康心理学
- 公共卫生 公共卫生
背景情况:
- 儿童保护服务 (CPS) 工作人员面临着重大的职业风险.
- 客户暴力是高风险的人事服务专业中普遍存在的压力因素.
- 了解客户暴力对CPS员工情绪健康的长期影响至关重要.
研究的目的:
- 检查客户暴力 (大喊大叫,威胁,身体攻击) 对CPS工作者的情绪健康 (压力,心理困扰,倦怠) 在三年内的影响.
- 评估工作特征 (时间压力,监督支持) 在暴力-情绪健康关系中的调节作用.
- 分析情绪健康的纵向轨迹和客户暴力的持续影响.
主要方法:
- 对11117-1122名新招聘的CPS工作人员进行了纵向研究.
- 在三年内,每隔六个月进行六次数据收集浪潮.
- 分析数据的多层混合效应回归模型.
主要成果:
- 总体压力和个人倦怠表现出曲线轨迹,在18-24个月达到顶峰.
- 经历尖叫和威胁会增加压力和个人倦怠.
- 所有形式的客户暴力都与更高的心理痛苦有关;随着时间的推移,效应保持一致.
- 时间压力加剧了客户暴力的负面影响,而监督支持缓冲了身体暴力的影响.
结论:
- 客户暴力对CPS工作人员的情感健康构成持续的威胁.
- 工作场所干预,包括强大的报告系统和监督员支持,是必不可少的.
- 政策应该优先保护CPS员工免受客户暴力及其心理损害.
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