看看算法控制和员工福利的两面:一个工作需求-资源模型
Lu Zhang1, Xuehang Ling2, Chen Yang2
1Department of Business Administration, Guizhou University of Finance and Economics, Guiyang, China.
Frontiers in psychology
|February 6, 2026
概括
算法控制通过增加工作需求,如时间压力和工作超负荷,影响送货司机的幸福感. 然而,它也通过增强工作资源,如反质量和角色明确性来提高福祉.
科学领域:
- 职业健康心理学 职业健康心理学
- 人与计算机的交互
- 管理与组织研究 管理与组织研究
背景情况:
- 算法管理在零售经济中越来越普遍.
- 了解它对工人福祉的影响至关重要.
- 工作需求-资源 (JD-R) 理论为分析提供了一个框架.
研究的目的:
- 调查算法控制对配送司机幸福感的影响.
- 检查工作需求 (工作过载,时间压力) 和工作资源 (反质量,角色明确性) 的调解作用.
主要方法:
- 利用了来自435名配送司机的三波数据.
- 采用结构方程建模来测试假设.
主要成果:
- 算法控制通过增加时间压力和工作超负荷对幸福感产生了负面影响.
- 算法控制通过提高反质量和角色清晰度,对幸福感产生了积极的影响.
结论:
- 算法控制对配送司机的福祉有双重影响.
- 在这种关系中,工作需求和工作资源充当了对立的调解者.
- 结果整合了JD-R理论来解释算法控制的复杂影响.
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