了解患者门户中的语言障碍:西班牙语护理人员的解决方案和机会
Gabriel Tse1, Stephanie Squires1, Jennifer L Carlson2
1Division of Pediatric Hospital Medicine, Department of Pediatrics, Stanford University School of Medicine, Palo Alto, CA 94305, United States.
JAMIA open
|February 6, 2026
概括
讲西班牙语的护理人员在患者门户的翻译中扎,使用不可靠的工具或家庭成员. 提高门户语言的可访问性对于患者安全和健康公平至关重要.
科学领域:
- 医疗信息学 医疗信息学
- 数字健康 公平数字健康 公平
- 患者沟通 患者沟通
背景情况:
- 患者门户对健康管理至关重要.
- 语言障碍阻碍了非英语人口的访问.
- 门户网站上现有的翻译工具往往不够.
研究的目的:
- 调查西班牙语护理人员如何在患者门户中克服翻译挑战.
- 了解护理人员在数字健康工具中增强语言可访问性的观点.
主要方法:
- 在小儿学术卫生系统内进行定性研究设计.
- 与慢性病儿童的西班牙语护理人员进行半结构化采访.
- 感应性主题分析以确定关键主题.
主要成果:
- 护理人员使用不准确的在线机器翻译,并依赖家庭成员进行翻译.
- 这些解决方案引起了人们对医疗信息理解和患者安全的担忧.
- 护理人员希望在患者门户中提供准确,及时的翻译功能.
结论:
- 讲西班牙语的护理人员面临着通过患者门户网站访问健康信息的重大障碍.
- 目前的翻译解决方案带来风险,并加剧了数字健康差距.
- 卫生系统必须实施准确,公平的AI驱动的翻译解决方案.
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