环境人工智能文档和门诊护理中的患者满意度:回顾性试点研究
Eric Davis1, Sarah Davis2, Kristina Haralambides3
1School of Medicine, University of Rochester Medical Center, 601 Elmwood Ave, Rochester, NY, 14642, United States, 1 585-275-2100.
JMIR AI
|February 6, 2026
概括
环境人工智能文档,如龙环境体验 (DAX),改善了患者体验得分. 这项技术增强了提供者沟通和患者满意度,对整体护理评估和关注产生了积极影响.
科学领域:
- 医疗信息学 医疗信息学
- 医疗保健中的人工智能
- 患者体验研究 研究研究
背景情况:
- 对于医疗机构来说,患者体验至关重要.
- 人工智能 (AI) 越来越多地被认为是改善医疗保健的优先事项.
- 环境人工智能文档系统,如Dragon Ambient eXperience (DAX),可能会影响患者对提供者沟通和整体体验的看法.
研究的目的:
- 评估实施环境AI文档系统 (DAX) 对Press Ganey (PG) 患者体验分数的影响.
- 评估供应商使用DAX和患者满意度指标之间的关系.
主要方法:
- 一项回顾性研究分析了2023年1月至2024年12月期间49家医疗保健提供者的数据.
- 评估了三个患者体验领域:整体体验,提供者关注和推可能性.
- 测试前后测试分数差异和P值计算以确定统计学意义.
主要成果:
- 在DAX实施后,总体患者体验得分增加了0.9至1.9分.
- 医疗服务提供者对患者问题/担忧的关注是最大的增长 (1.9分,P=.01).
- 小组分析表明,在使用DAX的供应商中,使用DAX的时间不到50%的供应商中,担忧评分显著增加 (3.2分,P=.03).
结论:
- 实施DAX环境人工智能系统导致所有评估领域的PG患者体验得分有所增加.
- 这些发现对人工智能越来越多地融入医疗保健环境来说是令人鼓舞的.
- 医疗保健提供者可能会从利用人工智能笔记软件中获益,以增强患者的沟通和互动.
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