超越成:探索女性呼叫中心员工的吸烟经验作为工作工具
Hyunjin Oh1, Bogyeong Lee2, Sunjoo Boo3
1College of Nursing, Gachon University, Incheon, South Korea.
Asian nursing research
|February 6, 2026
概括
呼叫中心的女性员工吸烟是由于工作场所的文化和职业压力,而不是个人选择. 吸烟融入了他们的工作,作为一个应对机制和社会促进者,使戒烟变得困难.
科学领域:
- 职业健康 职业健康 职业健康
- 卫生社会学 卫生社会学
- 工作场所心理学 工作场所心理学
背景情况:
- 呼叫中心的工作通常以高压力和苛刻的绩效指标为特征.
- 吸烟是全球普遍存在的行为,具有独特的工作场所影响.
- 了解特定的职业背景对于有效的健康干预至关重要.
研究的目的:
- 为了探索女性呼叫中心员工的吸烟经历.
- 为了确定在这个职业环境中促进吸烟的因素.
- 了解吸烟戒烟的感知障碍.
主要方法:
- 定性研究设计. 定性研究设计.
- 与女性呼叫中心员工的焦点小组采访.
- 对面试数据进行主题分析.
主要成果:
- 吸烟被视为工作表现的功能必要性,而不仅仅是个人的习惯.
- 主要主题包括吸烟作为应对压力的机制,社会促进者,以及工作场所文化的一部分.
- 员工认为吸烟是"正常的",在实现永久戒烟方面面临挑战,经常选择暂时休息.
结论:
- 这一群人的吸烟行为受到工作场所文化和职业压力的影响.
- 干预措施应解决导致吸烟的系统因素,而不是仅仅关注个人选择.
- 这些发现突显了需要量身定制的戒烟计划,承认在呼叫中心环境中吸烟的综合作用.
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