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Updated: Feb 10, 2026

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客户之声视频:一种教育工具,用于识别未满足的临床需求,并培养对医疗设备用户的同情心
Sarah Ilkhanipour Rooney1, Shameeka M Jelenewicz2
1Department of Biomedical Engineering, University of Delaware, Newark, DE USA.
Biomedical engineering education
|February 9, 2026
概括
客户之声 (VoC) 视频有效地教导生物医学工程学生同情心和以用户为中心的设计技能. 这些可扩展的VoC视频可以改善需求陈述并促进课程参与.
科学领域:
- 生物医学工程教育教育 生物医学工程教育
- 医疗器械设计 医疗器械设计
- 以人为中心的设计
背景情况:
- 同理心和客户之声 (VoC) 对医疗器械设计至关重要.
- 现有的临床沉浸等方法缺乏教导这些技能的可扩展性.
- 生物医学工程课程需要可访问的方法来培养用户的同情心,并确定未满足的需求.
研究的目的:
- 开发一种可扩展的方法,用于教学VoC和同理心在生物医学工程.
- 创建教育材料,帮助学生识别临床需求和用户要求.
- 加强学生与医疗器械设计原则的接触.
主要方法:
- 创建了37个 Voice of the Customer (VoC) 视频,其中包括患者,临床医生和研究人员.
- 多年来在生物医学工程课程中利用了VoC视频.
- 通过学生的工作,课前/课后调查和重点小组评估有效性.
主要成果:
- 学生成功地使用了VoC视频来开发需求陈述和设计输入.
- VoC视频显然增加了学生对医疗器械用户的同情心.
- 视频显著提高了学生对课程材料的参与度.
结论:
- VoC 视频是一种有效的,可扩展的教育工具,可以提高设计技能,同情心和参与度.
- 开发的VoC视频在线可供更广泛的教育使用.
- 这种方法解决了对以用户为中心的医疗器械设计的可访问培训的需求.
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