通过Making Data Count方法使用统计过程控制来可视化NHS信托中的数据:一种混合方法研究
Nicholas Kroll1, Henry W W Potts2
1Business Intelligence, Barts Health NHS Trust, London, UK n.kroll@nhs.net.
BMJ leader
|February 10, 2026
概括
医院董事会成员发现统计过程控制 (SPC) 图表对监测绩效有价值,但需要更多的培训来防止滥用. 数据计数 (MDC) 计划有效支持质量改进倡议.
科学领域:
- 医疗保健管理的管理
- 提高质量 提高科学 提高质量
- 在医疗保健中的数据分析.
背景情况:
- 国家卫生服务 (NHS) 信托董事会成员负责高质量的护理和绩效.
- 综合绩效报告和统计过程控制 (SPC) 图表有助于监测关键绩效指标.
- 制作数据计数 (MDC) 计划在NHS信托机构内推广SPC方法.
研究的目的:
- 探索董事会成员与MDC计划和SPC的经验.
- 评估SPC图表在公开董事会会议中用于保证和决策的使用情况.
主要方法:
- 在五个NHS信托中与执行和非执行董事进行了14次半结构面试.
- 观察了13次董事会会议,并提取了定量数据来评估SPC对决策的输出支持.
主要成果:
- 董事会成员认为MDC和SPC是监测干预和绩效的工具.
- 鉴定了培训不足的问题和SPC图表滥用或过度使用的情况.
- 72%的董事会成员陈述得到了相关SPC图表的支持;6项进一步调查的决定都得到了SPC的支持.
结论:
- 在董事会环境中,MDC SPC图表是有效的工具,支持保证和决策.
- 持续和重复的训练对于优化SPC使用和防止滥用至关重要.
- 管理层倾向于证明改进可能部分取代最佳的SPC图表应用.
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