一种基于三种理论的方法,让团队成员参与质量改进
Health care management review
|February 11, 2026
概括
整合参与式管理,系统理论和同行支持,使前线医疗保健工作者能够推动可持续的质量改进. 这种方法利用员工的洞察力和情感福祉来确定需要改进的关键领域.
科学领域:
- 医疗保健管理的管理
- 组织心理学 组织心理学
- 提高质量 提高科学 提高质量
背景情况:
- 传统的质量改进 (QI) 方法往往是孤立的,忽视了前线工作人员的专业知识和情感福祉.
- 现有的QI框架可能会优先考虑定量指标,而不是定性见解和员工痛苦,从而限制可持续的变化.
- 对前线输入和情绪状态的关注不足,可能导致不理想和不可持续的改进结果.
研究的目的:
- 引入一个综合的三理论方法论,以提高质量.
- 展示如何将参与式管理理论,系统理论和同行支持原则结合起来.
- 促进由前线医疗保健工作者推动的可持续变革倡议.
主要方法:
- 描述了三种主要的智商理论:参与式管理,系统理论和同行支持原则.
- 讨论了个体理论的局限性,以激励整合性方法.
- 在学术医疗中心环境中应用了联合三理论方法.
主要成果:
- 三理论方法论促进了负责任的护理团队的成功实施.
- 前线医疗保健工作者有权选择和实施变革举措.
- 综合方法促进了可持续的质量改进.
结论:
- 将系统和参与式管理理论与同行支持原则相结合,可以缓解倦怠.
- 这种方法培养了信任关系,并利用情绪压力来识别关键的改进领域.
- 它为医疗保健组织的可持续质量改善创造了一个赋权的环境.
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