数字解决方案对改善患者体验的有效性
Shing Hui Reina Cheong1, Peijin Esther Monica Fan1, Fazila Aloweni1
1Singapore General Hospital, Singapore.
Clinical nursing research
|February 12, 2026
概括
新加坡医院的床边药片改善了护士的沟通和患者参与护理. 然而,解决患者关切和提供家庭信息需要进一步关注,以改善患者体验.
科学领域:
- 改善医疗保健质量 改善医疗保健质量
- 患者参与策略 患者参与策略
- 数字健康实施数字健康实施.
背景情况:
- 患者体验是关键的医疗保健绩效指标.
- 高等医院正在探索数字工具,以改善患者护理.
- 床边平板电脑提供了增强患者信息获取和沟通的潜力.
研究的目的:
- 评估床边药片实施对患者经验随着时间的推移的影响.
- 评估特定患者体验领域的变化:护士沟通,患者参与,解决问题和家庭信息.
- 为了测试患者体验随着平板电脑实施和添加功能而改善的假设.
主要方法:
- 新加坡总医院的前性观察研究.
- 在平板电脑实施阶段 (2019年6月 - 2024年7月) 进行了连续的横截面采样.
- 经过验证的Picker患者体验问卷评估了四个关键领域;用描述性统计数据和克鲁斯卡尔-瓦利斯测试分析数据.
主要成果:
- 护士沟通清晰度和患者参与度的正分数显著增加.
- 患者参与度达到顶峰,增加了诸如自我绘图等功能.
- 解决患者关注的问题得到了最低的分数;家庭信息提供显示稳步下降.
结论:
- 床边药片对护士的沟通和患者参与护理决策产生了积极的影响.
- 需要改进的领域包括解决患者关切和传播家庭信息.
- 定量评分方法可能会限制对细微患者体验的理解;建议进行定性数据整合.
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