影响医疗保健信任的人类因素 人工智能:系统文献综述
Avishek Choudhury1, Hamid Shamszare1
1Industrial and Management Systems Engineering , West Virginia University, Morgantown, WV, USA.
IISE transactions on occupational ergonomics and human factors
|February 12, 2026
概括
对人工智能 (AI) 的校准信任对于医疗保健的采用至关重要. 人工智能工具必须减少临床医生的工作量,并尊重用户的专业知识,以确保安全有效的整合.
科学领域:
- 医疗保健技术 技术 医疗保健 技术
- 人与计算机的交互
- 医疗人工智能 医疗人工智能
背景情况:
- 人工智能 (AI) 在医疗保健中的整合正在迅速推进.
- 成功采用人工智能取决于在用户 (临床医生和患者) 和人工智能系统之间建立校准的信任.
- 信任不是固有的,需要仔细考虑人工智能的可靠性,上下文和用户的期望.
研究的目的:
- 审查影响临床医生和患者对医疗保健的信任因素.
- 确定在职业卫生保健环境中设计和实施人工智能的关键考虑因素.
- 为促进医疗保健专业人员和组织对人工智能的知情信任提供建议.
主要方法:
- 对医疗保健中人工智能采用研究的系统文献综述.
- 对临床医生和患者对AI信任的观点的分析.
- 检查人工智能对专业自主性和决策的影响.
主要成果:
- 临床医生优先考虑工作量减少,可解释性和与临床判断一致.
- 患者在AI中重视透明度,公平性和类似人类的互动.
- 人工智能削弱了人们的信任,降低了专业的自主权,或者在高风险的场景中未能满足用户的期望.
结论:
- 职业卫生保健中的人工智能必须设计以尽量减少认知负担,尊重专业知识,并适应特定需求.
- 组织必须投资于可用性测试,支持系统和培训,以建立知情的信任.
- 透明度和人类监督的监管标准对于安全的AI在医疗保健中的实施至关重要.
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