患者体验和对医疗保健中第一语言使用的看法:威尔士人的观点
Maisie E Edwards1, Owen Bodger1, Menna Brown1
1Swansea University Medical School, Swansea University, Swansea, UK.
Journal of patient experience
|February 12, 2026
概括
许多威尔士人无法用他们喜欢的语言获得初级保健,这影响了沟通和护理. 政策变化是必要的,以确保威尔士语服务在一般医生 (GPs) 中始终可用.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 社会语言学 社会语言学
- 初级医疗保健医学 一级医疗保健医学
背景情况:
- 有效的医疗保健沟通依赖于使用患者喜欢的语言.
- 在威尔士,一般医生 (GPs) 对威尔士语言标准 (WLS) 的应用不一致,影响了双语服务提供.
- 独立的初级保健提供者并不完全受到WLS的约束,这在威尔士语服务中造成了差异.
研究的目的:
- 探索威尔士语使用者对WLS的认识.
- 调查威尔士双语通用诊所 (GP) 护理的经验.
- 在初级保健机构中识别未满足的语言需求.
主要方法:
- 混合方法研究将重点小组和调查结合起来.
- 调查分发给361名威尔士语使用者.
- 对WLS的认识和双语GP护理经验的分析.
主要成果:
- 威尔士语使用者对WLS的认识较低 (27%)
- 显著的未满足的语言需求:71%的人从未提供威尔士语咨询服务.
- 57%的英语通话全科医生的患者希望在威尔士语中进行咨询;32%的患者认为在高威尔士语地区受到限制.
结论:
- 有一个明确的需要和强烈的愿望威尔士语初级保健服务.
- 目前的WLS实施不足以实现公平的双语提供.
- 建议改变政策,促进威尔士语服务的"积极提供".
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