青少年对在线安全聊天机器人的看法:调查研究研究
Meriel Charles1, James D Sauer1, Erin Roehrer2
1School of Psychological Sciences, University of Tasmania, Hobart, Australia.
JMIR human factors
|February 12, 2026
概括
聊天机器人可以帮助青少年访问在线安全资源. 建立用户对这些工具的信任对于他们有效地将年轻人与重要支持服务联系起来至关重要.
科学领域:
- 青少年心理健康 青少年心理健康
- 人与计算机的互动.
- 在线安全在线安全.
背景情况:
- 青少年在网上面临重大风险,包括非法材料,网络欺凌和性骚扰.
- 现有的帮助线提供了对年轻人所面临的在线和离线伤害的支持.
研究的目的:
- 评估一个原型聊天机器人作为一个补充工具,为青少年在线危害的风险.
- 评估用户对聊天机器人的信任,重点关注可用性及其支持的感知价值.
主要方法:
- 224名青少年 (平均年龄16.8岁) 与对话和菜单驱动的聊天机器人进行了互动.
- 用户的信任是通过感知到的可用性和提供的支持资源的实用性来衡量的.
主要成果:
- 大多数参与者 (63%) 愿意点击聊天机器人推的支持链接.
- 对聊天机器人的更高信任与点击支持链接和报告积极决策有很强的相关性.
- 这两种聊天机器人类型都表现出类似的感知信任和有效性.
结论:
- 聊天机器人显示出作为青少年在线寻求心理健康支持的额外资源的潜力.
- 建立用户信任是聊天机器人成功解决在线伤害的关键因素.
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