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三个关键的行政错误对患者对医生的信任的影响:处方错误,保密违规和预约安排遗漏
Tetsuro Aita1,2, Yoshia Miyawaki3, Yu Katayama3
1Department of General Internal Medicine and Family Medicine Fukushima Medical University Fukushima City Fukushima Japan.
Journal of general and family medicine
|February 16, 2026
概括
行政错误,如处方错误和侵犯机密的行为,严重削弱了患者对医生的信任. 解决这些错误对于重建患者与医生的关系和改善医疗保健至关重要.
科学领域:
- 医疗保健的质量 医疗保健的质量
- 患者安全 患者安全
- 医学伦理 医学伦理
背景情况:
- 行政错误,包括处方和预约安排的遗漏以及违反患者保密的行为,可能会对患者的信任产生负面影响.
- 了解这些影响对于加强患者与医生的关系和改善医疗保健结果至关重要.
研究的目的:
- 调查行政错误与日本成年人对医生的一般和人际信任之间的联系.
主要方法:
- 在过去六个月内对成年人 (≥20岁) 进行了一项针对非传染性疾病的调查.
- 参与者报告了处方错误,保密违规和预约安排遗漏的经历.
- 对医生的信任被测量使用日本版本的韦克森林医生信任量表.
主要成果:
- 661名参与者的近14%报告了至少一个行政错误.
- 处方错误显著降低了对医生的一般信任.
- 违反保密和遗漏预约安排,大大降低了对医生的人际信任.
结论:
- 行政错误严重破坏了患者对医生的信任,特别是在非传染性疾病护理的背景下.
- 医生必须优先考虑减少错误,特别是处方错误,以改善公众的认知和信任.
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