通过妇女的眼睛看药品护理:来自约旦一项跨部门研究的见解
Abdallah Y Naser1, Sayer Al-Azzam2, Alaa A Alsharif3
1Department of Applied Pharmaceutical Sciences and Clinical Pharmacy, Faculty of Pharmacy, Isra University, Amman, Jordan.
约旦的女性患者报告了对制药服务的整体满意度. 然而,需要有针对性的培训和政策干预来改善特定领域,特别是在政府医疗保健机构.
科学领域:
- 制药服务 研究 研究 药学 服务
- 医疗保健服务研究 医疗服务研究
- 患者满意度研究
背景情况:
- 女性是家庭健康的关键决策者.
- 评估患者对制药服务的满意度对于改善医疗保健质量至关重要.
- 了解满意度驱动因素可以告知有针对性的干预措施.
研究的目的:
- 评估女性患者对约旦制药服务的满意度.
- 确定影响患者对药房服务满意度的因素.
主要方法:
- 在约旦从2025年2月到4月进行了一项在线横截面调查.
- 一个经过验证的阿拉伯语问卷评估了患者对制药服务的满意度.
- 多变量后勤回归分析确定了满意度的预测因素.
主要成果:
- 总体而言,患者对制药服务的满意度是积极的,其中36.1%的人表示非常满意.
- 需要改进的领域包括药剂师检查药物的有效性 (14.8%优秀) 和对患者健康感兴趣 (20.3%优秀).
- 更高的收入 (1000-1500 JOD) 和社区药房访问与更高的满意度有关,而政府药房/医院的满意度较低.
结论:
- 约旦的女性患者对制药服务的总体满意度呈现出积极的表现.
- 建议加强药剂师在药物信息,沟通和后续工作方面的培训.
- 需要有针对性的政策来提高满意度,特别是在政府医疗保健机构内.
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