塑造未来:一项关于人工智能聊天机器人如何塑造患者对药剂师角色的看法的试点研究
Jingjie Su1, Yan Lang1, Annesha White2
1College of Business and Entrepreneurship, State University of New York at Oswego, Oswego, NY 13126, USA.
Patient education and counseling
|February 19, 2026
概括
人工智能聊天机器人可以提高患者对药剂师角色的理解,积极参与是改善认知的关键. 这项技术通过有效解决知识差距来补充传统教育.
科学领域:
- 药房实践 在药房实践.
- 医疗信息学 医疗信息学
- 医疗保健中的人工智能
背景情况:
- 患者对药剂师角色的理解往往仅限于基本的分发.
- 传统的教育方法可能无法完全解决这些知识差距.
- 由人工智能驱动的聊天机器人为患者教育提供了一种新的方法.
研究的目的:
- 为了比较人工智能聊天机器人和传统方法对患者对药剂师的看法的影响.
- 评估AI聊天机器人的能力,以弥合有关药房服务的知识差距.
- 评估患者参与及其对理解药剂师角色的影响.
主要方法:
- 一个随机对照试验,有280名参与者比较了基线对照,教育视频和AI聊天机器人交互.
- 调查评估了信任,舒适和沟通,使用7分利克特尺度.
- 人工智能聊天机器人使用了ChatGPT4-o,与视频相同的信息;分析了参与度量.
主要成果:
- 人工智能聊天机器人的参与显著改善了患者对药剂师角色的看法.
- 在AI聊天机器人中的积极参与导致了超越分发的更好的理解.
- 参与的深度,而不是模式,是改善结果的关键决定因素.
结论:
- 人工智能聊天机器人通过积极的患者参与有效地解决了有关药剂师角色的知识差距.
- 参与程度对于教育的有效性至关重要,它补充了人类药剂师的互动.
- 人工智能聊天机器人作为传统患者教育的宝贵补充,以了解药剂师的能力.
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