心理健康聊天机器人和其技术特征:对审查的系统审查和主题分析
Mohsen Khosravi1, Reyhane Izadi2
1Social Determinants of Health Research Center, Birjand University of Medical Sciences, Birjand, Iran.
Global mental health (Cambridge, England)
|February 20, 2026
概括
心理健康聊天机器人提供可访问的支持,但设计必须优先考虑用户需求并解决数字沟. 伦理考虑对于在精神卫生保健服务中公平部署至关重要.
科学领域:
- 数字健康数字健康
- 心理健康保健技术 技术
- 人与计算机的交互
背景情况:
- 心理健康挑战是全球关注的一个重大问题.
- 移动应用程序,特别是聊天机器人,正在成为心理健康支持的可访问工具.
- 现有的研究缺乏对心理健康聊天机器人和其技术功能的全面概述.
研究的目的:
- 系统地审查和识别心理健康聊天机器人和其技术特征.
- 分析可用的心理健康聊天机器人的特点.
- 为未来心理健康聊天机器人干预措施的设计和部署提供信息.
主要方法:
- 对2000年至2025年间发表的研究进行系统审查.
- 在主要数据库 (PubMed,Scopus,ProQuest,Cochrane) 进行的搜索.
- 通过CASP检查清单和通过Braun和Clarke的方法进行主题分析进行质量评估.
主要成果:
- 分析了138个心理健康聊天机器人,分别针对五个属性:目标障碍,输入/输出模式,平台和响应生成.
- 包括的研究显示质量中等,平均得分为13.36.
- 聊天机器人根据其技术规格和应用领域进行了分类.
结论:
- 聊天机器人设计应与患者的偏好和需求保持一致,考虑到数字沟.
- 伦理考虑对于负责任地部署心理健康聊天机器人至关重要.
- 需要进一步发展,以确保聊天机器人有效地服务于多样化的人口群体,并解决心理健康差异.
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