在后疫情时代设计混合工作组织:一个系统的文献综述
Ana Cristina Martins Bruno1, Francisco José de Castro Moura Duarte1
1Federal University of Rio de Janeiro (UFRJ), COPPE, Graduate Program in Production Engineering, Rio de Janeiro, Brazil.
Work (Reading, Mass.)
|February 20, 2026
概括
混合工作 (HW) 是一种社会技术系统,需要有意的设计,而不仅仅是固定的时间表. 有效的混合工作组织 (HWO) 将安排量身定制为特定任务需求,以实现最佳性能.
科学领域:
- 组织研究 组织研究
- 数字化转型 数字化转型
- 劳动力管理工作人员管理.
背景情况:
- 后COVID-19混合工作 (HW) 的快速扩张缺乏系统的组织设计,导致概念模两可.
- 目前为配置HW作为组织系统的指导是有限的,特别是关于任务需求的指导.
研究的目的:
- 更新混合工作 (HW) 的概念化.
- 通过基于任务的视角来确定设计混合工作组织 (HWO) 的关键元素.
主要方法:
- 对同行评审文章 (2020-2025) 和灰色文献 (2022-2025) 进行了系统的文献审查.
- 遵循PRISMA指南,使用MMAT和AACODS工具进行质量评估.
- 在选363个记录后,有25项研究符合纳入标准.
主要成果:
- 混合工作 (HW) 是一个融入数字化工作转型中的社会技术现象.
- 应用到任务类别的多维镜头 (空间,时间,数字,社会) 揭示了HWO的可设计元素.
- 有效的HW设计强调故意交替,任务适合的配置和动态调整,而不是固定的远程现场比率.
结论:
- 混合工作组织 (HWO) 必须是特定于环境和适应性,由任务要求驱动,而不是固定时间表.
- 成功的HWO需要从基于存在的管理转向灵活,任务驱动和以绩效为中心的方法.
- 对于HW的组织设计应该是一个参与的过程,使安排与不断变化的工作需求保持一致.
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