在裂的工作场所隐藏的工作:在白天清洁工作中存在矛盾的可见性
1Department of Education, University of Vienna, Vienna, Austria.
Frontiers in sociology
|February 23, 2026
概括
白天清洁并不能自动减少在裂的工作场所清洁工人的隐形性. 客户员工可以影响工作条件和可见性,强调需要采取更广泛的措施来改善清洁者福祉.
科学领域:
- 劳动社会学工作的社会学.
- 劳动研究 劳动研究
- 组织行为 组织行为
背景情况:
- 自20世纪80年代以来,外包已经创造了"裂的工作场所",清洁工作往往是看不见的.
- 清洁工作由许多女性和移徙工人完成,其特点是由于工作时间分散和非高峰期而导致"时间隐形".
- "服务三角" (雇主,员工,客户) 复杂化了清洁工作的动态.
研究的目的:
- 调查"白天清洁"对清洁工人可见性的影响.
- 分析清洁工在共享工作环境中 (不可见) 的复杂和矛盾性质.
- 了解客户员工对清洁工人的条件和可见性的影响.
主要方法:
- 在奥地利的清洁行业进行的定性研究.
- 包括对清洁工人和客户员工的深入采访.
- 参与者观察以了解日常互动和工作例程.
主要成果:
- 日间清洁对清洁工的可见性呈现出复杂而模糊的画面.
- 客户的员工显著影响清洁工的工作条件和可见性,尽管他们不是正式负责.
- 清洁人员采用各种策略来管理他们自己在服务三角内的可见性.
结论:
- 清洁工作中 (不可见) 的概念是矛盾的,需要细微的理解.
- 实施白天清洁需要配套措施,涉及客户员工.
- 改善工作条件需要多层次的干预措施,解决服务三角形和裂的工作场所动态.
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