家庭暴力幸存者的数字平台和人工智能聊天机器人寻求帮助的观点和偏好:定性研究
Vivian Hui1,2, Lidan Tian1, Xinyu Feng1
1School of Nursing, The Hong Kong Polytechnic University, Hong Kong.
PloS one
|February 23, 2026
概括
家庭暴力幸存者更喜欢提供安全,可访问性和情感支持的数字平台. 人工智能聊天机器人可以补充人类支持,但同理心和准确性仍然是这些技术辅助干预措施的担忧.
科学领域:
- 公共卫生 公共卫生
- 人与计算机的交互
- 数字健康数字健康
背景情况:
- 家庭暴力 (DV) 是一个重大的公共卫生问题,具有严重的后果.
- 寻求帮助和宣传干预对于DV幸存者的性和福祉至关重要.
- 数字平台和AI聊天机器人为DV幸存者提供了潜在的支持,但对用户需求的研究是有限的.
研究的目的:
- 探索香港家庭暴力经历者在数字平台和人工智能聊天机器人方面的观点和偏好.
- 为寻求帮助的DV提供文化敏感和定制的技术干预措施的设计信息.
主要方法:
- 定性研究涉及对36名最近有DV经验的个人进行半结构面试.
- 参与者从香港的DV特定非政府组织中招募.
- 数据使用反射主题分析与演和归纳方法进行分析.
主要成果:
- 数字平台的关键主题包括所需的功能,内容 (基于证据的信息,幸存者的故事) 和格式 (可视化,多媒体,平静的设计).
- 人工智能聊天机器人被评价为可访问性,信息过和非判断性反.
- 人工智能聊天机器人的担忧包括同情,个性化和信息准确性的局限性.
结论:
- 在数字平台上,DV幸存者优先考虑安全,可访问性和情感支持.
- 人工智能可以作为对DV幸存者的人类支持的补充工具.
- 参与式设计方法对于开发有效的基于技术的DV干预措施至关重要.
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