医疗保健中的多样性和绩效:对证据基础的系统审查
Davide Trinchese1, Manuela Furlan2, Milena Vainieri3
1Davide Trinchese, PhD, Scuola Superiore Sant'Anna di Pisa. davide.trinchese@santannapisa.it.
Health care management review
|February 26, 2026
概括
医疗保健中的多样性可以提高组织绩效,但可能会损害团队互动. 高水平的多样性或子组的形成可能会导致负面的结果,需要有效的管理策略来最大限度地提高收益.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 组织行为 组织行为
- 卫生社会学 卫生社会学
背景情况:
- 理论上,多样性是为了提高医疗保健组织的绩效.
- 目前关于多样性在医疗保健中的影响的证据是分散的.
- 本综述探讨了对多样性影响的全面理解的需要.
研究的目的:
- 系统地审查表面和深层次的多样性与医疗保健部门的绩效之间的关系.
- 检查多样性对关系和组织绩效结果的影响.
- 批判性地分析多样性对医疗保健组织影响的细微差别.
主要方法:
- 系统的文学评论英语语言,同行评审的国际期刊.
- 使用ISI Web of Science数据库进行的搜索.
- 引用雪球用于识别其他相关研究,导致58篇纳入论文.
主要成果:
- 组织层面的多样性通常会对绩效产生积极影响.
- 团队层面的多样性往往与混合或负面的关系表现相关.
- 小组 (断层线) 的出现会对关系和组织表现产生负面影响.
- 增加女性在董事会中的代表性具有积极的影响,除非已经很高.
结论:
- 医疗保健政策制定者和从业人员必须承认多样性的好处和挑战.
- 高水平的多样性或断层的出现可能会导致意想不到的负面后果.
- 有效的管理和人力资源战略对于优化多样性在医疗保健中的影响至关重要.
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