在一个矩阵化的学术医疗中心中实施共享服务模型.
Mary Ashley Canevaro1, Jane Longshore1, Douglas Bentley1
1Marnix E. Heersink School of Medicine, The University of Alabama at Birmingham, Birmingham, AL, United States.
概括
在学术医学中实施共享服务模式可以提高行政效率和协作. 这种模式简化了运营,改善了资源管理,并支持核心任务,而不牺牲单位的自主性.
科学领域:
- 医疗保健管理卫生保健管理
- 组织管理 组织管理
- 学术医学 学术医学
背景情况:
- 学术医疗中心 (AMC) 在管理风险,低效率和分散的流程方面面临着挑战.
- 利益相关者参与往往受到部门和服务提供商之间的沟通不佳的阻碍.
研究的目的:
- 讨论在大型AMC的医学院中实施共享服务模式的实施和好处.
- 突出这一模型如何解决关键的行政挑战,提高运营效率.
主要方法:
- 实施管理职能共享服务模式,包括人力资源,金融,研究管理,通信和设施.
- 评估该模型自2019年推出以来六年来的影响.
主要成果:
- 共享服务模式促进了规模经济,提高了效率,并保持了高质量的行政支持.
- 益处包括增强的一致性,结构,协作,灵活性和专业发展.
- 该模型成功地平衡了集中式支持与单元独立性,保持了自治.
结论:
- 共享服务模式有效地提高了AMC的行政生产力和流程.
- 这种模式可以推广到公共和私营部门的其他大型,复杂的组织,寻求提高效率.
- 该模型促进了更顺的运营,更积极的员工,并支持研究,患者护理和教育的核心任务.
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