在首席药剂师制度的背景下,患者对制药服务的满意度:来自中国西省的一项比较研究
Yongjian Xu1, Hui Li1, Yazhuo Liu1
1School of Public Policy and Administration, Xi'an Jiaotong University, Xi'an, China.
Frontiers in public health
|February 26, 2026
概括
中国首席药剂师系统 (CPS) 试点项目显著提高了患者对制药服务的满意度. 使用CPS的医院报告说,与非试点设施相比,他们对药物接收,药剂师态度和药房环境的满意度更高.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 制药政策 制药政策
- 患者体验 患者体验
背景情况:
- 中国政府推出了首席药剂师制度 (CPS),以促进合理的药物使用和提高制药服务.
- 本研究评估了CPS实施对公共医院患者满意度的影响.
研究的目的:
- 为了比较试点首席药剂师系统 (CPS) 的公立医院与非试点医院之间的药品服务患者满意度水平.
- 确定CPS实施与整体患者满意度之间的关系.
主要方法:
- 在2022年7月至8月进行了一项横截面调查,涉及9个试点和9个非试点公共医院的492名患者.
- 用22项问卷和整体满意度评分 (0-100级) 来评估患者满意度.
- 使用随机拦截的多层线性回归模型来分析患者满意度的决定因素,并考虑了医院内的患者集群.
主要成果:
- 与非试点医院 (平均得分85.67) (p=0.002) 相比,试点医院的整体患者满意度明显高 (平均得分89.13).
- 试点医院在多个方面表现出显著更高的患者满意度,包括药物接收的及时性,药剂师的态度,药物标签的清晰度和药房环境.
- 多层次分析证实了CPS实施与患者满意度之间的积极关联 (β=3.264,p=0.010).
结论:
- 在实施首席药剂师系统 (CPS) 的医院中,患者对制药服务的满意度明显更高.
- CPS的实施与提高患者满意度有积极的相关性,这表明其在改善药物护理方面的价值.
- 建议决策者更广泛地采用CPS,并针对药物教育和药房设施进行有针对性的改进,以提高患者满意度.
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