通过同情和清晰的沟通改变牙科护理:全面审查和实施框架
Jasmine Cheuk Ying Ho1, Joanna Cheuk Yan Hui1, Hollis Haotian Chai1
1Faculty of Dentistry, University of Hong Kong, Hong Kong 852, China.
Dentistry journal
|February 26, 2026
概括
有效的牙医-患者沟通对于明智的决策和减少焦虑至关重要. 关键策略包括同理心,清晰的语言和技术整合,以改善牙科护理伙伴关系.
科学领域:
- 牙科沟通 牙科沟通 牙科沟通
- 健康心理学健康心理学
背景情况:
- 有效的牙医-病人沟通对于最佳的牙科护理至关重要.
- 清晰的沟通赋予患者权力,减少焦虑,建立信任.
研究的目的:
- 审查和综合有效的牙医-病人沟通的关键策略.
- 概述可操作的支柱,以改善牙科实践中的沟通.
主要方法:
- 对Medline进行了结构化的文献搜索.
- 选择并综合了有关牙医患者沟通的相关英语出版物.
主要成果:
- 关键策略包括积极倾听,同情,以患者为中心的方法,简单的语言和视觉辅助工具.
- 技术整合 (提醒,虚拟咨询) 和文化能力增强了互动.
- 确定了十个可操作的支柱,涵盖咨询,解释,同意,教育,焦虑管理,后续,反,文化敏感性,非语言线索和技术.
结论:
- 优先考虑同情心,清晰度和适应能力将牙科访问转化为合作伙伴关系.
- 有效的沟通提高了患者的满意度,坚持,并重新定义了牙科护理的标准.
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