减少医院门诊精神卫生保健的等待时间:什么有效?
Heather Oneschuk1, Amanda Tuckerman1, Carly Archer2
1Outpatient Adult Mental Health and Addictions, London Health Sciences Centre, London, Ontario, Canada.
一个质量改进项目成功解决了成年心理健康服务中的812个转诊积压,减少了等待时间. 该倡议通过实施新的策略而改善了对门诊精神病治疗的准入,而无需额外资金.
科学领域:
- 医疗保健管理的管理
- 提高质量 提高质量
- 精神病学服务 精神病学服务
背景情况:
- 截至2021年3月,一般成人门诊精神卫生服务 (GAAMHS) 面临着812个非紧急转诊的大量积压.
- 医生资源不足和COVID-19大流行加剧了等待时间,估计精神病咨询的等待时间为9-12个月.
研究的目的:
- 解决现有的非紧急心理健康转诊的积压问题.
- 减少新的非紧急转诊到门诊精神病医疗服务的等待时间.
主要方法:
- 一个质量改进项目由核心团队在没有额外资金的情况下实施.
- 过程映射和石川图识别了积压贡献者.
- 计划-做-研究-行动周期测试了干预措施,包括重新评估,电子数据捕获,以团队为基础的护理,精细的分组和标准化的实践.
主要成果:
- 812个推的积压在平均5.3个月内被清除.
- 从2020年到2023年,精神病学家咨询率显著增加.
- 到2023年12月,新转诊的中等等待时间减少到102天,75百分点等待时间为145天.
结论:
- 一个多策略的方法有效地解决了转介积压.
- 急性门诊精神卫生服务的等待时间大幅减少.
- 该项目证明了在管理精神病学转诊队列方面取得了成功的质量改善.
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