这是值得等待的吗? 比较框架对游客等待意图的影响
Jun Justin Li1,2, Shuaifang Liu1, Yiyan Wang1
1School of Tourism Management, South China Normal University, Higher Education Mega Center, Guangzhou 510006, China.
Behavioral sciences (Basel, Switzerland)
|February 27, 2026
概括
设置等待信息相对显著地提高了游客的等待意愿,通过影响感知成本. 这种效应在实体队列中比虚拟队列更为明显,为服务管理提供了洞察力.
科学领域:
- 旅游管理 旅游管理
- 消费者心理学 消费者心理学
- 行为经济学是一种行为经济学.
背景情况:
- 排队是旅游体验的一个常见但经常不受欢迎的方面.
- 对于服务提供商来说,了解影响游客等待意向的因素至关重要.
研究的目的:
- 调查比较框架对游客等待意向的影响.
- 检查感知等待成本的调解作用.
- 为了探索排队设置的调节效果.
主要方法:
- 进行了三个基于场景的实验.
- 视角理论被用作理论框架.
- 分析的重点是比较与非比较的框架和不同的队列类型.
主要成果:
- 与非比较框架相比,比较框架显著提高了游客的等待意图.
- 感知到的等待成本调解了框架对等待意向的影响.
- 在实体队列中,调解效应比在虚拟队列中更明显.
结论:
- 等待信息的框架,而不仅仅是客观时间,影响旅游者的决策.
- 基于参考点的心理成本评估是理解等待行为的关键.
- 结果为优化服务信息和队列管理提供了实用策略,特别是在高峰时段.
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