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在公共行政部门数字化转型期间,就业需求和资源:质量研究
Victoria Sump1, Tanja Wirth1, Volker Harth1
1Institute for Occupational and Maritime Medicine (ZfAM), University Medical Center Hamburg-Eppendorf (UKE), Seewartenstraße 10, 20459 Hamburg, Germany.
Behavioral sciences (Basel, Switzerland)
|February 27, 2026
概括
数字化转型影响公共管理的福祉. 关键资源包括支持性的领导和沟通,而需求涉及参与和规划,强调个人员工的经验.
科学领域:
- 组织心理学 组织心理学
- 公共管理研究 公共管理研究
- 数字化转型研究 数字化转型研究
背景情况:
- 数字化转型为公共管理部门的员工福祉带来了独特的挑战.
- 层次结构和数字化压力加剧了心理健康问题和缺勤.
- 了解工作需求和资源对于在变化期间支持员工至关重要.
研究的目的:
- 探索员工和主管在公共行政部门数字化转型期间对需求和资源的观点.
- 在此背景下,确定影响心理健康的个人和职业相关因素.
- 将工作需求-资源模型应用于公共部门的数字化转型.
主要方法:
- 在德国北部的公共管理机构中,与8名员工和11名主管进行了半结构面试.
- 使用基于工作需求-资源模型的演-诱导方法进行定性内容分析.
- 数据收集发生在2023年9月至2024年2月之间.
主要成果:
- 个人资源:技术亲和力,容忍错误,愿意学习.
- 工作资源:透明的沟通,专注的领导,技术支持,咨询 (通常与领导和工作组织有关).
- 工作要求:参与不足,计划不足,程序漫长;个人要求:对变革的恐惧,负面态度.
结论:
- 员工在数字化转型过程中对需求和资源的体验高度个性化.
- 参与式沟通,员工参与,领导意识和能力发展对于幸福至关重要.
- 未来的研究应该利用纵向和干预设计,以获得因果洞察力和可概括性.
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