民族身份作为支持性消费者决策的驱动因素:一种行为视角
Matti Rachamim1, Ori Grossman1, Yossi Mann2
1Graduate School of Business Administration, Bar-Ilan University, Ramat Gan 5290002, Israel.
Behavioral sciences (Basel, Switzerland)
|February 27, 2026
概括
种族身份影响消费者对少数民族企业的支持,特别是在低参与度的购买中. 更强烈的种族认同可以提高偏好和忠诚度,但实用因素主导着高参与度的决策.
科学领域:
- 心理学 心理学 心理学
- 消费者行为 消费者行为
- 社会学 社会学 社会学
背景情况:
- 民族身份是影响社会认知和决策的关键心理因素.
- 它对消费者对少数族裔企业的支持的影响尚未完全理解.
- 了解这种联系对于少数民族企业的增长至关重要.
研究的目的:
- 调查种族认同如何影响消费者偏好,评价和对少数民族企业的忠诚度.
- 确定产品参与是否会缓和种族认同和消费者支持之间的关系.
- 澄清身份影响市场行为的条件.
主要方法:
- 两项实证研究与少数民族民族文化群体的成员进行.
- 研究1评估了在不同产品参与水平上对少数人与多数人拥有的企业的偏好.
- 第二项研究研究了种族身份对商店评价和对少数民族拥有的零售连锁店的忠诚度的影响.
主要成果:
- 种族认同预测了低参与度的环境 (例如超市) 中的支持性消费者选择.
- 文化依恋预测了对少数民族拥有的餐厅的偏好.
- 在高度参与的决策中,实用性考虑掩盖了种族身份影响.
- 强烈的种族认同始终导致更积极的商店评价,感知价值和忠诚意图,无论参与.
结论:
- 种族认同在很大程度上影响了消费者对少数民族企业的支持.
- 基于身份的消费者行为在参与度较低的场景中更为明显.
- 调查结果澄清了种族身份决定市场决策的条件,使少数民族企业受益.
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