环境听力技术对患者体验的影响
Kajal N Patel1, Mary M Stout1, Mary A Solis1
1Department of Medicine, Emory University School of Medicine, Atlanta, Georgia, United States.
Applied clinical informatics
|February 27, 2026
概括
使用生成性人工智能 (AI) 的环境听力工具可能会改善患者的体验. 这项研究发现,人工智能写字员与患者对与提供者共度时间的感知度更高的患者满意度有关.
科学领域:
- 医疗信息学 医疗信息学
- 医疗保健中的人工智能
- 患者体验研究 研究研究
背景情况:
- 环境倾听工具利用生成性人工智能从临床医生与患者对话中自动生成临床笔记.
- 这些工具的一个潜在好处是提高医疗接触期间报告的患者体验.
研究的目的:
- 为了比较患者在使用环境听力工具的门诊访问中的患者体验与标准访问.
- 量化任何对护理质量和患者满意度的感知改善.
主要方法:
- 患者在一个大型学术机构的所有部门完成了访问后的调查.
- 订购后勤回归分析检查了6个领域的环境写字使用和患者满意度之间的关联.
- 数据包括2025年2月至4月的8,120次患者调查.
主要成果:
- 患者的提供者使用环境人工智能写字器的患者对与提供者共度的时间感到满意的几率更高 (OR=1.13,p=0.033).
- 患者报告的对感知到提供者关注的满意度有了小幅改善.
- 在其他患者体验领域中没有发现显著差异.
结论:
- 在早期的现实世界实施中使用环境AI书记对患者来说似乎是可以接受的.
- 这些工具并没有对门诊诊所访问的感知质量产生不利影响.
- 研究结果表明,环境人工智能文档工具有可能改善患者报告结果的某些方面.
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