忽视的同情心:对社会工作者在工作中断时的同情能力机制的研究
1School of Public Administration, Shandong Normal University, Jinan, Shandong, China.
Work (Reading, Mass.)
|February 28, 2026
概括
社会工作中的同情心增加了情绪劳动和倦怠,导致工作退出. 组织支持可以减轻这些负面影响,促进社会工作者福祉.
科学领域:
- 社会工作 社会工作 社会工作
- 职业健康心理学 职业健康心理学
- 组织行为 组织行为
背景情况:
- 共感是社会工作者至关重要的专业技能.
- 管理情绪劳动对于社会工作者可持续性和健康至关重要.
- 强烈的同情心会导致严重的情绪负担.
研究的目的:
- 调查同情心对社会工作者的情感劳动,倦怠和退出工作的影响.
- 探索情绪劳动和倦怠的调解作用.
- 检查感知到的组织支持的缓解效应.
主要方法:
- 在中国调查了526名社会工作者,使用"社会工作者同情能力量表".
- 结构方程建模 (SEM) 分析同理心,情感劳动,倦怠和工作退休之间的关系.
- 评估感知到的组织支持的调节影响.
主要成果:
- 共感与情绪劳动,倦怠和工作退出有积极的相关性.
- 情绪劳动和倦怠顺序介导同情和工作退出之间的关系.
- 感知到的组织支持显著减轻了同情心对情感劳动和倦怠的影响.
结论:
- 社会工作者在以同理心驱动的角色中面临心理和身体的压力,增加了戒断风险.
- 组织和社会支持对于减轻负面影响和提高社会工作者福祉至关重要.
- 建议进行进一步的跨文化研究,特别是在西方背景下.
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