参与利益相关者,塑造人工智能伦理:针对性参与企业人工智能伦理声明
1Department of English and Communication, Faculty of Humanities, The Hong Kong Polytechnic University, Hong Kong, China.
PloS one
|March 6, 2026
概括
领先的人工智能公司将其道德声明定制为吸引不同利益相关者. 运营战略专注于客户和开发人员,而战略方法则针对监管机构和社会,促进可信的人工智能.
科学领域:
- 商业道德 商业道德
- 人工智能治理管理 人工智能治理
- 企业社会责任 企业社会责任
背景情况:
- 企业人工智能 (AI) 伦理声明在可持续发展沟通中越来越多地使用.
- 这些声明旨在在更广泛的可持续发展计划中展示负责任的AI性能.
- 通过这些声明了解利益相关者的参与对于企业透明度至关重要.
研究的目的:
- 分析领先的人工智能公司如何通过他们的AI道德声明与各种利益相关者接触.
- 调查所采用的战略,响应和运营参与战术.
- 确定这些战略如何满足主要和次要利益相关者的需求.
主要方法:
- 分析了来自人工智能开发者和采用者的122个英语AI伦理声明 (265,952字).
- 整合利益相关者理论和参与系统.
- 基于利益相关者沟通的参与策略 (战略,响应,运营) 的分类.
主要成果:
- 在主要与次要利益相关者使用的参与策略中发现了统计学上显著的差异.
- 运营策略 (例如,数据保护细节,产品更新) 对客户和第三方开发人员来说非常突出.
- 响应和战略策略在与企业管理和监管机构交谈时更为常见.
- 战略参与经常用于社会和学术受众,概述发展计划.
结论:
- 人工智能公司使用了针对不同利益相关者群体量身定制的独特参与策略.
- 可以开发一个以利益相关者为导向的模型,用于公司披露可信的人工智能实践.
- 对人工智能伦理的有效沟通是建立与各方利益相关者的信任的关键.
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