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冲突管理作为一个护士在外科病房的能力
Ana Laura Pircio1, Laura Andrian Leal2, Divanice Contim1
1Universidade Federal do Triângulo Mineiro, Departamento de Enfermagem, Uberaba, MG, Brazil.
Revista da Escola de Enfermagem da U S P
|March 6, 2026
概括
护士将冲突管理视为一个关键的专业技能,利用沟通和情绪智能. 确定了团队会议等策略,旨在促进更好的工作环境和提高患者护理质量.
科学领域:
- 护理实践 护理实践
- 医疗保健管理的管理
- 专业能力 专业能力 专业能力
背景情况:
- 冲突是医疗保健环境中固有的,影响了团队动态和患者护理.
- 有效的冲突管理对于保持积极和富有成效的工作环境至关重要.
- 护士在导航和解决外科病房内冲突方面发挥着至关重要的作用.
研究的目的:
- 探索护士对冲突管理作为专业能力的看法.
- 确定护士在外科病房环境中使用的解决冲突策略.
主要方法:
- 在Minas Gerais的一家公立医院进行的定性,探索性研究.
- 在2024年6月至12月期间,从手术病房的护士收集的数据.
- 对定性数据应用的诱导性内容分析.
主要成果:
- 影响冲突管理能力的关键因素包括跨专业,道德和沟通技能.
- 发现的冲突的常见原因是工作过载和其他工作场所的压力因素.
- 有效的管理策略包括团队会议和尊重对话,有助于提高护理质量.
结论:
- 护士认为冲突管理是必要的专业能力,整合技术,情感和沟通技巧.
- 确定的策略反映了努力创造和的工作环境的努力.
- 改善冲突管理直接有助于提高患者护理的整体质量.
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