为员工的表现和福祉设计:对门诊诊所的多站点研究
Zahra Zamani1, Craig Puccetti1, Theresa Joy1
1Department of Design and Planning, BSA LifeStructures, Raleigh, NC, USA.
HERD
|March 7, 2026
概括
诊所的设计显著影响员工的福祉和效率. 优化室外诊所的空间布局,环境质量和分区,可以提高员工的满意度,减少压力,提高任务绩效.
科学领域:
- 医疗保健设计 医疗保健设计
- 环境心理学 环境心理学
- 运营管理 运营管理
背景情况:
- 实体诊所设计对于员工满意度,工作流程和绩效至关重要.
- 基于证据的设计原则正在获得吸引力,但对空间布局对员工的影响的研究是有限的.
研究的目的:
- 检查门诊布局和环境因素如何影响员工满意度,压力,绩效和沟通.
- 确定关键的设计元素和区域,以增强员工的经验和运营弹性.
主要方法:
- 在四个门诊中采用混合方法方法.
- 数据包括行为映射,Gemba步行,员工调查和多重回归分析.
- 数量和质量数据被三角化,以评估空间利用和环境影响.
主要成果:
- 护士站,检查室和团队室是关键的多功能区域,受到邻近,大小,视觉访问和声学的影响.
- 减少旅行距离,改善空间清晰度和有效的定向显著预测了更高的满意度,更好的表现和更低的压力.
- 人体工程学家具,修复空间和可适应的布局被强调为重要的质量因素.
结论:
- 门诊环境需要清晰的空间设计,舒适和直观的流动来支持工作人员.
- 研究结果为创建适应性和高性能门诊护理环境提供了实用见解.
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