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人事管理中的层次沟通模式:在制造业部门的调查
1Associate Professor, Business Communication, Management Development Institute Gurgaon, India.
Acta psychologica
|March 7, 2026
概括
在制造业中,有效的层次沟通可以提高员工的生产力和组织的利能力. 错误的沟通导致冲突,但调解和协作可以改善结果,使管理人员和人力资源专业人员受益.
科学领域:
- 企业管理 企业管理
- 组织行为 组织行为
背景情况:
- 企业沟通对于组织协调和有效性至关重要.
- 在制造业中,分层沟通对于生产率,利能力和冲突管理至关重要.
- 在制造业人员管理中对等级沟通的实证研究是有限的.
研究的目的:
- 检查制造业层次沟通在制造业中的有效性.
- 研究层级沟通,员工生产力,组织利能力和解决冲突之间的关系.
主要方法:
- 使用385名制造业员工的原始数据进行定量研究方法.
- 有目的的抽样集中在参与层次沟通的员工上.
- 使用AMOS软件进行结构方程建模 (SEM) 来验证概念框架.
主要成果:
- 有效的层次沟通显著提高了员工的绩效和生产力.
- 提高生产率会对组织的利能力产生积极影响.
- 错误的沟通和文化差异是工作场所冲突的关键驱动因素.
结论:
- 调解和协作等冲突管理策略有效减少冲突,改善沟通.
- 该研究将组织信息理论扩展到制造业.
- 调查结果为管理人员和人力资源专业人员提供了切实可行的见解,以优化沟通和绩效.
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