"汗流血":患者在非正式投诉传记中的脏工作
Jelmer Brüggemann1, Lisa Guntram1, Ann-Charlotte Nedlund2
1Department of Thematic Studies-Technology and Social Change, Linköping University, Linköping, Sweden.
Sociology of health & illness
|March 8, 2026
概括
患者 患者 患者 患者
科学领域:
- 健康和疾病的社会学
- 患者体验研究 研究研究
- 医疗保健管理的管理
背景情况:
- 非正式的患者投诉是常见的,但研究不足.
- 这些投诉往往被整合到患者的生活和医疗保健旅程中.
- "脏工作"的概念为了解这些投诉提供了新的视角.
研究的目的:
- 通过"脏工作"的框架来分析非正式的患者投诉.
- 识别和分类涉及非正式投诉的"脏工作"类型.
- 扩大对'脏工作'的理解,包括耐心劳动.
主要方法:
- 对瑞典19名患者的采访进行了定性分析.
- 将投诉概念化为"非正式的投诉传记".
- 将"脏工作"概念应用于患者的投诉.
主要成果:
- 在非正式投诉中确定了三种类型的"脏工作":"令人厌恶"",困扰"和"扰乱".
- 非正式投诉涉及与投诉本身分不开的不体面的工作.
- 患者劳动在投诉中突出了系统性医疗保健效率低下.
结论:
- 非正式投诉是患者的一种"脏工作",是由医疗保健系统的缺陷所塑造的.
- 这项研究扩大了'脏工作'奖学金,包括患者的贡献.
- 这些发现为患者投诉研究和政策提供了新的视角.
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