确定患者对内科病房护理服务满意度的决定因素:一个多中心观察性研究
Zuzanna Radosz-Knawa1, Alicja Kamińska2, Tymon Kukier3
1Department of Internal Medicine and Geriatric Nursing, Institute of Nursing and Midwifery, Faculty of Health Sciences, Jagiellonian University Medical College, Krakow, Poland.
Scandinavian journal of caring sciences
|March 11, 2026
概括
患者对护理的满意度受护士倦怠和工作环境因素的影响. 改善这些领域可以提高内部医学护理的质量.
科学领域:
- 医疗保健 质量 研究 研究
- 护理管理 护理管理
- 患者体验研究 患者体验研究
背景情况:
- 患者满意度是医疗保健质量的关键指标.
- 了解影响患者满意度的因素对于改善护理服务至关重要.
- 内科病房对患者的护理和满意度提出了独特的挑战.
研究的目的:
- 确定患者对内部医学护理服务的满意度的决定因素.
- 检查患者满意度与组织因素 (人员,工作环境,监督支持,团队关系,护士倦怠) 之间的关系.
- 评估患者相关变量 (住院时间) 对满意度的影响.
主要方法:
- 在波兰南部11家医院进行的多中心横截面研究 (2019年6月 - 2020年1月).
- 这项研究涉及209名护士和533名内科病房的成年患者.
- 使用的验证仪器:PES-NWI,NSNS,MBI用于评估工作环境,患者满意度和倦怠;定量相关性分析.
主要成果:
- 探索患者满意度,组织因素和患者特征之间的关系.
- 确定影响患者对护理质量认知的关键驱动因素.
- 统计分析显示,特定因素与满意度之间存在显著的相关性.
结论:
- 研究结果为改善内部医学环境中的患者满意度提供了洞察力.
- 关于改善护理工作环境和减少护士倦怠,以积极影响患者体验的建议.
- 突出了员工福祉,组织因素和患者结果的相互联系.
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