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在医疗保健专业人员中设计医疗器械说明中的知识概括:定性采访和观察研究.
Qing Nancy Xia1, Jeremy Opie1,2, Tom Brookshaw3
1UCL Interaction Centre, University College London, 66-72 Gower Street, London, WC1E 6EA, United Kingdom, 020 3108 7050.
为医疗保健专业人员 (HCP) 设计医疗器械说明书需要承认他们的专业知识. 视觉效果和对安全信息的明确强调是有效学习和安全操作的关键.
科学领域:
- 医疗器械的可用性 医疗器械的可用性
- 针对医疗保健专业人员的教学设计.
- 学习中的认知心理学.
背景情况:
- 指示文件对于安全的医疗器械操作至关重要.
- 很少有研究专注于为经验丰富的医疗保健专业人员 (HCP) 设计说明书.
- 专家学习者由于先前的知识,与新手有不同的信息需求.
研究的目的:
- 了解医疗保健人员在学习使用新医疗器械时如何利用现有专业知识.
- 探索教学设计如何更好地满足经验丰富的医疗保健人员的需求.
- 为制定更有效的医疗器械说明书提供信息.
主要方法:
- 用户研究涉及一种新的肝脏支持系统 (HepatiCan).
- 半结构面试和大声思考协议来衡量预期.
- 观察性研究,以评估现实世界的使用情况,并确定教学需求.
主要成果:
- 医疗人员的专业知识有助于优先考虑信息,但可能导致假设和错过的细节.
- 医务人员更喜欢视觉辅助和沟通策略.
- 支持记忆的教学设计对于手动使用至关重要.
结论:
- 教学设计人员必须考虑特定领域的假设知识.
- 为经验丰富的用户明确强调安全关键信息.
- 使用视觉效果和附录来提高高级用户的效率,同时不忽视新手的需求.
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