紧急诊所患者体验的技术策略:范围审查
Andrés Santiago Santafé1, Juan Manuel Aranda1, Wilmer Jair Beltrán1
1Faculty of Engineering, Universidad de La Sabana, Campus del Puente del Común, Km 7 Autopista Norte de Bogotá, Chía, Cundinamarca, 250001, Colombia, 57 6018615555 ext 25108.
JMIR medical informatics
|March 11, 2026
概括
技术可以通过更好的沟通改善急诊室 (ED) 患者的体验. 有效的实施需要专注于可用性,识字性和系统设计,以获得最佳的患者满意度.
科学领域:
- 医疗保健技术 技术 医疗保健 技术
- 数字健康数字健康
- 患者体验研究 研究研究
背景情况:
- 医院的数字化增强了患者护理,但也给急诊室 (ED) 的清晰沟通带来了挑战.
- 了解情况的患者报告了更高的满意度,这是ED设置中经常被忽视的关键方面.
- 有效的技术整合是改善紧急护理期间患者旅程的关键.
研究的目的:
- 审查改善ED患者体验的技术战略,重点关注沟通和信息获取.
- 分析与这些战略相关的技术,结果,影响和挑战.
- 综合当前关于技术在ED患者旅程中的作用的研究.
主要方法:
- 根据PRISMA-ScR指南,使用CADIMA工具进行了范围审查.
- 在主要数据库 (Scopus,PubMed,IEEE Xplore,CINAHL) 搜索了从2018年1月到2024年12月的文章.
- 包括16项经过质量评估和独立审稿人选后的研究.
主要成果:
- 确定了四类技术策略:基于人工智能,基于模拟,基础设施/硬件和接口/信息系统.
- 移动和网络应用程序是审查研究中使用的主要技术.
- 十六项研究符合纳入标准,提供了对各种技术应用的见解.
结论:
- 技术策略可以通过提供实时更新来显著改善ED患者的体验.
- 有效性取决于可用性,患者的识字能力和强大的系统设计.
- 需要对不同ED环境的长期结果和成本效益进行进一步的研究.
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