社区药房工作场所暴力的流行和影响:一种混合方法研究
Hilal Ilbars1, Berna Terzioğlu Bebitoğlu2, Seyhan Hidiroğlu3
1Faculty of Pharmacy, Başkent University, Ankara, Turkiye.
Turkish journal of medical sciences
|March 12, 2026
概括
工作场所的暴力,特别是言语虐待,在社区药房中很常见,对药房技术人员的影响更大. 需要加强培训,支持和法律保护,以提高护理的安全性和质量.
科学领域:
- 药房实践的做法 在药房实践.
- 职业健康 职业健康 职业健康 职业健康
- 犯罪学 犯罪学
背景情况:
- 社区药房的职场暴力率很高.
- 这种暴力对药剂师和技术人员的工作满意度,生产力和心理健康产生了负面影响.
- 研究了安卡拉社区药房,以了解工作场所暴力的流行和后果.
研究的目的:
- 检查社区药房工作场所暴力的流行和后果.
- 分析人口因素,心理结果和暴力事件的性质.
- 为了比较药剂师和药房技术人员之间的经验.
主要方法:
- 采用混合方法设计,整合了调查数据和定性访谈.
- 355家社区药房的随机抽样参与了调查.
- 数据包括39项调查,抑郁焦虑压力表 (DASS-21) 和对12名药剂师的采访.
主要成果:
- 242名参与者的63.2% (174名药剂师,68名技术人员) 报告暴力;技术人员面临更高的比例 (76.5%).
- 语言暴力是最常见的,技术人员更频繁地经历它.
- 患者/亲属是主要的事者;社会因素和卫生系统的缺陷被认为是原因. 技术人员的焦虑分数更高.
结论:
- 在社区药房中,工作场所的暴力,特别是言语虐待,很普遍,不成比例地影响技术人员.
- 加强培训,机构支持和安全措施至关重要.
- 建议将法律保护,如"白码"法律,扩展到社区药房,以提高安全性和服务质量.
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