基于以人为中心的设计方法开发EMS处理协议的移动应用程序
Jake Toy1,2,3,4, Denise Whitfield1,2,3,4, Shira Schlesinger1,2,3,4
1Los Angeles Emergency Medical Services Agency, 10100 Pioneer Blvd, Santa Fe Springs, CA, 90670, USA.
Prehospital emergency care
|March 13, 2026
概括
紧急医疗服务 (EMS) 的临床医生现在有一个移动应用程序,可以快速访问治疗方案和实时决策支持. 这种以人为中心的设计 (HCD) 方法通过在紧急情况下提供必要的信息来改善患者护理.
科学领域:
- 紧急医疗 紧急医疗
- 医疗信息学 医疗信息学
- 人与计算机的交互
背景情况:
- 传统的紧急医疗服务 (EMS) 治疗方案是静态的,在患者护理期间很难获得.
- 快速获得可靠的资源对于优化医疗决策和减少医院前设置中的错误至关重要.
- 以人为中心的设计 (HCD) 提供了一种方法来开发针对最终用户需求的以用户为中心的解决方案.
研究的目的:
- 描述使用HCD原则的移动应用程序的开发.
- 为EMS临床医生提供快速获取医院前治疗方案.
- 在实地护理期间提供实时决策支持和即时培训.
主要方法:
- 洛杉矶县EMS机构与港湾-UCLA紧急医疗部门和伦德奎斯特研究所合作开发了一个移动应用程序.
- 开发遵循一个三阶段的HCD过程:灵感,构想和实施.
- 创建了一份描述性报告,详细介绍了最初阶段的想法和最终的原型.
主要成果:
- 移动应用程序优先考虑三个关键领域:简洁,实时的治疗协议访问;快速决策支持工具 (例如药物剂量,风险评分);以及关键程序的即时培训.
- 设计功能包括相互关联的内容,关键信息的可见线索,以及政策的搜索/喜欢功能.
- 该原型具有"快速访问处理协议" (RATPs),快速参考指南 (QRGs) 和即时 (JIT) 视频.
结论:
- 使用HCD原则开发的移动应用程序为EMS临床医生提供了快速访问实时决策支持.
- 该应用程序的功能由利益相关者和临床医生优先考虑,解决了医院前护理的关键需求.
- 这种HCD方法和由此产生的应用程序可以作为其他EMS系统的模型,旨在改善护理提供.
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