人工智能聊天机器人的质量 响应患者关于预防外科手术感染问题的问题
Zeynep Ture1, Gülseren Maraş Baydoğan2, Feyza İzci Çetinkaya3
1Private Gurlife Hospital, Infectious Diseases Clinic, Eskişehir, Türkiye.
American journal of infection control
|March 14, 2026
概括
人工智能 (AI) 聊天机器人显示出医疗信息的潜力,但缺乏足够的透明度和可读性,无法在SSI预防中安全地使用患者. 需要进一步开发以提高可靠性和可访问性.
科学领域:
- 医疗信息学 医疗信息学
- 医疗保健中的人工智能
- 患者教育 患者教育
背景情况:
- 越来越多的患者依赖AI聊天机器人来解决医疗问题.
- 对人工智能产生的健康信息的准确性,透明度和可读性存在担忧.
- 需要评估AI聊天机器人在提供医疗咨询方面的表现.
研究的目的:
- 对AI聊天机器人进行质量,可靠性,可理解性,可操作性和与性传播感染 (SSI) 相关的响应可读性的比较评估.
- 确定领先的人工智能聊天机器人在提供以患者为中心的医疗信息方面的优缺点.
主要方法:
- 对六个人工智能聊天机器人的横截面评估 (ChatGPT-5o,双子 2.5 Pro,双子 2.5 Flash,DeepSeek,Grok-1.5,困惑).
- 开发五个以患者为中心的SSI问题,使用Delphi方法.
- 专家小组使用DISCERN,QUEST,PEMAT-P和WRR进行评估;通过SMOG,Flesch Reading Ease和Ateşman公式进行可读性分析.
主要成果:
- 没有一个AI聊天机器人在所有评估领域都表现出色.
- 聊天GPT-5o和DeepSeek分别显示了最高的质量和准确性.
- 在Gemini 2.5 Pro中,可理解性最高,但在所有聊天机器人中,可操作性很低;透明度是一个显著的弱点.
- 可读性得分表明需要高中到大学水平的识字能力.
结论:
- 目前的AI聊天机器人不是SSI预防的可靠的初级教育工具,原因是透明度和可读性受到限制.
- 尽管清晰度和质量有所改善,但存在重大缺陷,阻碍了患者安全使用.
- 进一步的研究和开发对于提高AI聊天机器人在医疗信息传播中的可靠性至关重要.
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