在英国紧急部门内增强系统同理心:一个可行性跨专业优先设定练习
Jeremy Howick1, Andy Ward1, Charlotte Grantham2
1Stoneygate Centre for Empathic Healthcare, Leicester Medical School, George Davies Centre, University of Leicester, Leicester, UK.
Journal of evaluation in clinical practice
|March 15, 2026
概括
英国的医疗保健专业人员发现,同情系统研讨会是可行的和有效的. 参与者优先考虑改善系统同情心的变化,对其潜在影响表示满意和信心.
科学领域:
- 医疗保健管理的管理
- 医学教育 医学教育
- 患者体验 患者体验
背景情况:
- 系统层面的障碍,如行政工作量和缺乏福祉支持,阻碍了医疗保健中的同情心.
- 此前在加拿大成功举办的一次同情系统研讨会在英国国家卫生服务 (NHS) 没有得到评估.
研究的目的:
- 评估在英国医疗保健机构内实施同情系统研讨会的可行性.
主要方法:
- 与急救部门 (ED) 的利益相关者进行了一次跨专业研讨会.
- 修改名义组技术被用来优先考虑加强同情心的行动.
- 参与者对研讨会影响的满意度和信心被用10点的利克特比例表来衡量.
主要成果:
- 包括顾问,护士和搬运工在内的28名参与者参加了这次研讨会.
- 商定的关键行动包括制定改进的福利计划和实施有效的二次分拣系统.
- 73%的受访者表示满意度高 (≥8/10),而63%的受访者对研讨会提高系统同理心的潜力充满信心.
结论:
- 移情系统研讨会在英国环境下是可行的.
- 参与者对研讨会感到满意,并成功地优先考虑了可行的变化.
- 有信心,实施的变化将加强英国医疗保健环境中的系统同理心.
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