消费者如何看待具有行为现实主义的虚拟代理? 孤独和信任的作用
1School of Business, Qingdao University, Qingdao, China.
Frontiers in psychology
|March 16, 2026
概括
虚拟代理的现实主义对孤独的消费者有不同的影响. 自然反应吸引状态孤独,而脚本反应适合特征孤独,优化虚拟伴侣的有效性.
科学领域:
- 人与计算机的交互
- 心理学 心理学 心理学
- 人工智能的人工智能
背景情况:
- 虚拟代理被提议用于打击孤独,但关于其有效性的研究结果是不一致的.
- 了解虚拟代理现实主义如何影响用户意愿对于有效的人与人工智能交互至关重要.
研究的目的:
- 调查虚拟代理的行为现实主义如何影响孤独的消费者使用它们的意愿.
- 探索认知和情感信任的调解作用.
- 为了检查孤独类型对这种关系的温和效应.
主要方法:
- 三个实验使用了基于场景的方法来操纵响应类型 (脚本与自然).
- 数据使用SPSS和PROCESS宏进行分析.
- 该研究考察了主要影响,信任的调解和孤独类型的适度.
主要成果:
- 处于高度孤独状态的消费者更喜欢自然反应的虚拟代理,通过社交联系和情感信任来增加意愿.
- 具有高特征孤独感的消费者更喜欢脚本响应的虚拟代理,因为自然响应可以增加社交回避,减少情感信任.
结论:
- 将虚拟代理行为现实主义定制为特定的孤独配置文件 (状态与特征) 是提高用户意愿和有效性的关键.
- 这项研究协调了人类-人工智能交互文献中关于虚拟代理伙伴关系的不一致发现.
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