初级保健医生的沟通模式
D L Roter1, M Stewart, S M Putnam
1Department of Health Policy and Management, the Johns Hopkins University School of Hygiene and Public Health, Baltimore, Md 21205, USA. DROTER@phnet.sph.jhu.edu
JAMA
|January 22, 1997
概括
主要护理沟通有所不同,从狭窄的生物医学到消费主义风格. 这些模式影响医生和患者的满意度,与理想的患者-医生关系模型保持一致.
科学领域:
- 医学沟通 医学沟通
- 初级保健研究研究初级保健研究
- 医疗保健服务研究 医疗服务研究
背景情况:
- 在初级保健中,有效的患者与医生的沟通至关重要.
- 了解沟通模式可以优化以患者为中心的护理.
- 现有的文献描述了理想的患者与医生的关系类型.
研究的目的:
- 使用音频带分析分析初级保健沟通模式.
- 为了将这些模式与理想的关系类型相关联.
- 探索沟通模式与医生/患者特征和满意度之间的关联.
主要方法:
- 使用了对日常初级保健访问的音频录像带分析.
- 采用了罗特交互分析系统 (RIAS).
- 通过来自11家诊所的患者和医生退出满意度调查问卷收集数据.
主要成果:
- 确定了5种沟通模式:狭义的生物医学,扩展的生物医学,生物心理社会,心理社会和消费主义.
- 生物医学模式在更生病,更老,收入较低的患者中更常见.
- 医生满意度与生物医学重点相反,而患者满意度在心理社会交互方面达到顶峰.
结论:
- 初级保健沟通涵盖了从生物医学到消费主义风格的范围.
- 这些观察到的模式与理论上的理想患者与医生关系模型保持一致.
- 沟通风格显著影响医生和患者的满意度.
相关概念视频
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