医疗保健的质量. 医疗保健质量. 纳入消费者的观点
1Department of Health Care Policy, Harvard Medical School, and the Picker Institute, Boston, MA 02115, USA.
JAMA
|November 25, 1997
概括
这项研究强调了医疗保健消费者在定义和改善医疗保健质量的关键作用. 它概述了将用户观点纳入质量测量和评估以获得更好的健康结果的策略.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 以患者为中心的护理
- 改善医疗保健质量 改善医疗保健质量
背景情况:
- 医疗保健质量通常在没有足够的消费者投入的情况下被定义.
- 识别和解决质量差距需要了解用户体验.
研究的目的:
- 从消费者的角度探索医疗保健质量挑战.
- 确定必要的变化和各种组织在提高质量的作用.
- 将用户的观点纳入质量概念化,测量和改进中.
主要方法:
- 分析用户需求和医疗保健质量方面的挑战.
- 讨论提高消费者参与度的潜在行动步骤.
- 审查联邦/州机构,认证机构和基金会的角色.
主要成果:
- 用户的观点对于有效地定义和衡量医疗保健质量至关重要.
- 整合消费者见解可以推动有意义的质量评估和改进.
- 确定了监管和资助机构的具体角色,以促进消费者参与.
结论:
- 提高消费者声音对于提高医疗保健质量至关重要.
- 需要消费者,供应商和监督组织之间的协作努力.
- 为机构和组织提供建议,以促进以用户为中心的质量倡议.
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