Negative affectivity: moderator or confound in emotional dissonance-outcome relationships?

Area of Science:

• Organizational Psychology
• Occupational Health Psychology

Background:

• Negative affectivity, a predisposition towards negative experiences, influences workplace dynamics.
• Emotional dissonance arises from discrepancies between felt and displayed emotions, particularly in service-oriented roles.
• Understanding these psychological factors is crucial for employee well-being and organizational effectiveness.

Purpose of the Study:

• To investigate the moderating and confounding effects of negative affectivity on the relationship between emotional dissonance, job satisfaction, and emotional exhaustion.
• To clarify the distinct roles of negative affectivity in emotional labor outcomes.

Main Methods:

• The study examined the interplay between negative affectivity, emotional dissonance, job satisfaction, and emotional exhaustion.
• Empirical analyses were conducted to test the proposed moderating and confounding effects.

Main Results:

• Negative affectivity was found to moderate the relationship between emotional dissonance and job satisfaction.
• Negative affectivity confounded the relationship between emotional dissonance and emotional exhaustion.

Conclusions:

• Individuals with high negative affectivity experience diminished job satisfaction when facing emotional dissonance.
• The impact of emotional dissonance on emotional exhaustion is influenced by negative affectivity, suggesting a complex interplay.