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[Total quality management in laboratory medicine].
1Institut für Laboratoriumsmedizin, Deutsches Herzzentrum München-Klinik an der Technischen Universität.
Zeitschrift Fur Arztliche Fortbildung Und Qualitatssicherung
|February 24, 1999
Summary
German public health faces future challenges, emphasizing quality and cost-effectiveness. Total Quality Management (TQM) offers a comprehensive approach, prioritizing customer satisfaction and continuous improvement in healthcare services.
Area of Science:
- Public Health
- Healthcare Management
Context:
- German public health system faces increasing challenges and evolving managed care models.
- Quality of healthcare services is becoming a critical factor for success.
- Competition is a key driver for improving quality and reducing costs in healthcare.
Purpose:
- To advocate for the adoption of industry-proven models, specifically Total Quality Management (TQM), within public health services.
- To highlight the limitations of traditional quality control methods in healthcare.
- To propose TQM as a superior framework for ensuring comprehensive quality and customer satisfaction.
Summary:
- Total Quality Management (TQM) is presented as a comprehensive approach to public health quality.
- TQM principles include a zero-defect approach, customer orientation, and system management.
- Customer satisfaction is the ultimate measure of quality in TQM, defining service excellence.
- TQM offers advantages over formal, externally controlled systems like accreditation and certification.
- Medical laboratories are identified as potential pioneers for TQM implementation in public health.
Impact:
- Adoption of TQM can lead to enhanced service quality and cost reduction in public health.
- TQM fosters a culture of continuous improvement and customer-centricity.
- Benchmarking, a key TQM component, facilitates learning from best-performing healthcare providers.