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[To know that the physician is really listening]
1Universitetet i Bergen, Psykiatrisk Institutt, Haukeland Sykehus, Bergen, Norge.
Lakartidningen
|March 6, 1999
Summary
Effective patient-doctor communication hinges on active listening. This method enhances patient trust and understanding by validating their perceptions and guiding them to their own health conclusions.
Area of Science:
- Medical Communication
- Psychology
- Patient-Doctor Relationship
Context:
- Patient-doctor communication is crucial yet often inadequate.
- Doctors are expected to manage diverse patient emotions effectively.
- Listening skills are frequently overestimated.
Purpose:
- To review an interview method enhancing patient-doctor communication.
- To promote the patient's feeling of being heard.
- To establish a therapeutic working relationship.
Summary:
- The method integrates cognitive principles and essential communication skills: non-verbal cues, reflection, summation, and self-disclosure.
- It validates patients' emotional responses and prioritizes their problem perception over the doctor's knowledge.
- Socratic questioning empowers patients to reach their own health-related conclusions.
Impact:
- Improves patient-doctor relationship dynamics.
- Enhances patient engagement and adherence.
- Fosters patient-centered care and shared decision-making.