Related Experiment Videos
The two (quality) faces of HCHP (Harvard Community Health Plan)
Modern Healthcare
|March 18, 1991
Abstract:
When it comes to total quality management, Harvard Community Health Plan has two personalities. It's using the principles espoused by such TQM gurus as Joseph Juran to reduce costs and improve quality in its clinics and offices. But HCHP also is enhancing its image in the healthcare industry by teaching TQM principles to others for big bucks.