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Related Experiment Videos

The service threshold.

J A Wesley

    Computers in Healthcare
    |May 9, 1991
    PubMed
    Summary
    This summary is machine-generated.

    Healthcare organizations can improve patient service quality now by shifting their Information Systems department's mindset. This proactive approach prepares them for future technological advancements, enhancing overall care delivery.

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    Area of Science:

    • Health Informatics
    • Healthcare Management
    • Information Systems in Healthcare

    Background:

    • The healthcare industry faces continuous technological evolution.
    • Quality patient service is paramount in healthcare delivery.
    • Information Systems (IS) departments play a critical role in technological adoption.

    Purpose of the Study:

    • To explore how a shift in IS department service mindset can improve current healthcare quality.
    • To assess the readiness for future technological advancements through IS departmental changes.
    • To highlight the link between IS service mindset and enhanced quality of care.

    Main Methods:

    • Conceptual analysis of IS service models in healthcare.
    • Review of organizational change management principles.

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  • Discussion of the impact of IS departmental culture on technology implementation.

    • Main Results:

    • A service-oriented mindset in IS departments can immediately improve patient service.
    • Proactive IS departments are better prepared for adopting new healthcare technologies.
    • Mindset shifts enable organizations to leverage existing resources for better care quality.

    Conclusions:

    • Immediate improvements in healthcare quality are achievable without new technology.
    • A strategic shift in the IS department's service mindset is a key enabler for technological readiness.
    • Focusing on service mindset prepares healthcare organizations for future innovations to improve patient care.